FAQ

We are born in France but based in Amsterdam, The Netherlands. Our company has a few locations spread over Holland for our distribution and offices.

Free worldwide shipping.

• Europe in 2-5 business days
• international in 5-6 business days

We completely get it, we also change our minds too!

Write us an email and we will analyze each case. Some orders are in pre-order and we cannot cancel them.

We offer 60 days return/exchange.

We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help. Contact us by clicking here

We promise to replace your XÈVEUX item if it tarnishes, fades, or accidentally breaks. Just email us a photo of the item along with your order number to info@xeveux.com. No need to explain, we'll process a replacement or store credit for you.

Please note, our Lifetime Guarantee applies only to jewelry and not watches. Additionally, we can't replace items lost, stolen, intentionally damaged, or damaged by someone else. Our fair use policy ensures fairness for all customers.

No customs or duties on UK, EU, NO and USA orders.